Frequently asked questions
Answers about research use, test reports, shipping and your account. Can’t find what you need? Contact us.
Products and research use
Are your products for human use?
No. Every product is sold for laboratory research only. Products are not for human or veterinary use, and we do not provide dosing or administration information.
Do you give dosing or usage advice?
No. We supply materials for laboratory research and do not provide dosing, administration or health advice of any kind.
What does lyophilised mean?
Freeze-dried. Water is removed at low temperature and pressure, leaving a dry powder that is more stable in storage than a solution.
How should vials be stored?
Storage conditions are listed on each product page. As a general rule, keep unopened lyophilised peptides at −20 °C, protected from light.
Testing and COAs
What is a test report, and where do I find it?
A test report (often called a COA) is an analytical result issued by a laboratory for a sample. Where a report is available it appears on the product page and in our test report library, as an unedited PDF.
How do I verify a Janoshik report?
Go to janoshik.com/verify and enter the unique key printed at the bottom of the report. The key is also listed next to each report on our site.
Why do some reports show content but no purity?
Some tests, such as blend or content analyses, measure the amount of each component rather than chromatographic purity. The report states which tests were requested.
A product has no report yet. Can I get testing information?
Yes. Email info@apexbiolabs.com.au with the product name and we will send what is available.
Orders and shipping
Where do you ship?
We ship within Australia. Shipping options and costs are calculated at checkout, and every order is sent with tracking.
How do I track my order?
We email a tracking number when your order is dispatched. You can also see order status in My account.
When will my order be dispatched?
Dispatch times are listed in our Shipping policy. You will receive an email when your order ships.
Can I return a product?
Please read our Returns policy. Contact us before sending anything back so we can confirm the right process for your order.
Account and payment
Do I need an account to order?
No. You can check out as a guest, or create an account to see order history, track orders and save addresses.
Which payment methods do you accept?
Available payment methods are shown at checkout.
I forgot my password.
Use Lost your password? on the login page and we will email you a reset link.
