Refund & Returns Policy

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Items damaged on arrival

If your order arrives damaged, email info@apexbiolabs.com.au within 7 days of delivery with your order number and clear photos or a short video showing the parcel, its shipping label and the damaged item. Once the claim is approved, we will arrange a replacement or refund.

If we send you the wrong item, or an item is faulty, contact us and we will put it right in line with the Australian Consumer Law.

Change of mind

Because the integrity of research materials cannot be verified once they have left our control, we do not accept change-of-mind returns or offer change-of-mind refunds. This does not affect your rights under the Australian Consumer Law.

How to return an item

• Email info@apexbiolabs.com.au before sending anything back.
• We will confirm whether a return is needed and send return instructions.
• Once we receive and inspect the item, we will process your refund or replacement.

Refunds

Approved refunds are made to the original payment method within 3–5 business days. We will email you when a refund is issued.

Cancelled orders

You can cancel an order before it is dispatched by emailing info@apexbiolabs.com.au. We refund cancelled orders in full.